Swanfields Ltd.

Privacy Policy

Effective Date: June 17, 2026

1. Introduction

Swanfields Ltd. ("Swanfields," "we," "our," or "us") is a company incorporated in New York City, New York. We are committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our goods and services or interact with us. Please read this policy carefully. By using our services, you consent to the practices described below.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information automatically when you interact with our website or services.

2.1 Information You Provide Directly

• Full name

• Email address

• Mailing and billing address

• Phone number

• Payment information (processed securely through our payment processor — we do not store full card details)

• Purchase history and order details

• Communications you send to our customer support team

2.2 Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on our website

• Referring URLs and clickstream data

• Device identifiers and operating system

• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Customer Support

• Responding to your inquiries, questions, and complaints

• Processing and fulfilling your orders

• Sending transactional communications such as order confirmations, shipping updates, and receipts

• Resolving disputes and troubleshooting issues

• Maintaining records of your transactions for warranty and return purposes

3.2 Marketing Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)

• Personalizing marketing content based on your purchase history and preferences

• Conducting customer satisfaction surveys and market research

• Notifying you of new products, services, or events we think may interest you

You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly (see Section 10). Opting out of marketing does not affect transactional communications.

3.3 Business Operations

• Improving our products, services, and website experience

• Complying with legal and regulatory obligations

• Preventing fraud and ensuring the security of our platform

• Enforcing our Terms of Service

4. Legal Basis for Processing

Depending on your location, we may rely on the following legal bases to process your personal information:

• Contract performance: processing necessary to fulfill your orders and provide our services

• Legitimate interests: improving our services, preventing fraud, and direct marketing to existing customers

• Consent: where you have given us explicit permission, such as subscribing to our marketing emails

• Legal obligation: complying with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of third parties solely as necessary to operate our business:

• Payment processors: to securely handle billing and transactions

• Shipping and fulfillment partners: to deliver your orders

• Email marketing platforms: to send marketing and transactional emails on our behalf

• Customer support tools: to manage and respond to customer inquiries

• Analytics providers: to understand how our website is used (data is aggregated or pseudonymized where possible)

• Legal authorities: when required by law, court order, or to protect our rights

All third-party service providers are contractually obligated to use your information only as directed by us and in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver targeted marketing. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

8. Your Privacy Rights

As a resident of New York or elsewhere, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you

• Correction: request that we correct inaccurate or incomplete information

• Deletion: request that we delete your personal information, subject to legal exceptions

• Opt-out of marketing: unsubscribe from our marketing emails at any time

• Portability: request your data in a structured, machine-readable format where applicable

To exercise any of these rights, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our goods and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we may have information about a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the Effective Date at the top of this document and, where appropriate, by sending you an email notification. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Swanfields Ltd.

Attn: Privacy Officer

New York City, New York, USA

Email: hello@swanfields.com

We are committed to resolving any complaints about our collection or use of your personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.